Business Support Officer

Council Jobs; Melbourne; Hybrid; AUD 72,000 - 83,000; Full time

Benefits offered by this job

Parental leave

Wellbeing programs

Corporate discounts

Career development

Hybrid/flexible hours

Job summary

City of Melbourne is seeking a dedicated Business Support Officer to join our planning and building services team. You will provide precise administrative support to technical officers and deliver excellent customer service in person and across channels.

Two permanent full-time roles are available. You will rely on strong organisational skills, accuracy and teamwork to manage day-to-day tasks, support compliance with regulations, and contribute to continuous service improvements.

Qualifications

• Strong written and verbal communication in a customer-focused environment.
• Demonstrated ability to provide efficient administrative support within a multi-functional team.
• Excellent organisational skills and attention to detail.
• High accuracy data entry and proficient Microsoft Office skills.

Responsibilities

• Provide accurate and timely administrative support to technical officers.
• Deliver high-standard customer service through face-to-face and other interactions.
• Coordinate day-to-day responsibilities within a collaborative team.
• Support continuous improvement initiatives and compliance with legislative requirements.

Skills

Communication skills

Administrative support

Team collaboration

Organisational skills

Data entry

Tools

MS Office

Job description

• Join a customer-focused team that plays a vital role in supporting Melbourne's planning and building services.
• $71,536 - $82,930 + 12% Super

About the Role

Be part of a team that helps keep our Planning and Building services running smoothly. As a Business Support Officer, you'll provide accurate and timely administrative support to technical officers while delivering a high standard of customer service through face-to-face and other customer interactions. This is a varied and fast-paced role where attention to detail, teamwork and strong organisational skills are essential. You'll play a key role in ensuring legislative and operational requirements are met, contributing to continuous improvement initiatives, and helping deliver efficient, customer-focused services to our community.

We have two permanent full-time opportunities available.

To view full position description, please see attached document on job application page in “Position Information”.

About you

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and values, as well as:

• Strong written and verbal communication skills, with demonstrated experience delivering excellent customer service in a customer-focused environment.
• Demonstrated ability to provide effective administrative support and coordinate day-to-day responsibilities within a collaborative, multi-functional team environment.
• Well-developed organisational skills and the ability to work in a semi-autonomous environment.
• High level of accuracy and attention to detail, with proven data entry experience and intermediate computer skills, particularly across Microsoft Office applications.

About City of Melbourne

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What we can offer you at City of Melbourne

• Industry-leading parental and family leave – benefit from generous paid parental leave for primary and secondary carers, gender-neutral policies, surrogacy support, and a range of leave options to support you through every stage of life.
• A strong commitment to health, wellbeing and inclusion – access wellbeing initiatives, discounted aquatic and gym memberships, an Employee Assistance Program, and a workplace culture that prioritises psychological safety, diversity and belonging.
• Competitive rewards and financial benefits – including 17.5% annual leave loading, a discounted annual Myki pass, and access to a broad range of corporate discounts across insurance, banking, technology, health, retail, entertainment and more.
• Career growth and meaningful impact – work alongside talented professionals on city-shaping initiatives that make a lasting difference to Melbourne while building your leadership capability and professional expertise.
• Flexibility that works for you – enjoy flexible working arrangements including hybrid work, flexible hours, accrued days off, time-in-lieu options, and part-time or job-share opportunities to support a healthy work-life balance.

Need more info?

For further information about the position please refer to the position description below or contact Jaiceli Kumar via email: *************@melbourne.vic.gov.au

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .