Permanent Planning Admin & Customer Support Officer

City of Canterbury-Bankstown; Sydney, Punchbowl, Canterbury-Bankstown; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Accrued Time Off program

Health and Wellbeing Programs

Job summary

CBCity is seeking a dedicated Business Support Officer for its Planning Directorate. This permanent, full-time role focuses on delivering high-quality administrative and customer service support, ensuring timely, accurate records and efficient operations across multiple systems.

You will engage with a diverse range of customers, manage correspondence, update records, and contribute to continuous improvement initiatives within planning services.

Qualifications

• Minimum of two years’ experience in an administrative and customer support role.
• Demonstrated commitment to delivering exceptional customer service.
• High-level written and verbal communication skills.
• Strong organisational and time-management skills.
• Ability to work autonomously and in a team.

Responsibilities

• Provide efficient administrative and operational support to the Planning Directorate.
• Deliver high-quality customer service and meet team KPIs and SLAs.
• Communicate with customers by phone and email, handling renewals and reminders.
• Update Council systems and prepare letters, renewals and correspondence.
• Maintain records using iShare, Q-Pulse and NSW Planning Portal; support process improvements.

Skills

Customer service

Office administration

Microsoft Office

Education

Qualifications in office administration

Demonstrated administrative experience

Tools

iShare Records Management

Q-Pulse

Pathway

NSW Planning Portal

Job description

CBCity is seeking a dedicated Business Support Officer for its Planning Directorate. This permanent, full-time role focuses on delivering high-quality administrative and customer service support, ensuring timely, accurate records and efficient operations across multiple systems.

You will engage with a diverse range of customers, manage correspondence, update records, and contribute to continuous improvement initiatives within planning services.