Planning Services & Customer Support Officer

Townsville City Council; Townsville City; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

5 weeks annual leave + 17.5% leave加载

3 weeks Personal/Carers Leave

14 weeks paid Parental Leave

Domestic and Family Violence Leave

Annual wage progression

Up to 13.5% Superannuation employercon

Salary Sacrifice opportunities

Learning and development opportunities

Fitness Passport program

Employee Loyalty Program

Employee Assistance Program

Job summary

Townsville City Council is seeking a Business Support Officer in Planning & Development to deliver first-class customer service and specialised advice in a busy planning environment.

You will support customers, manage planning applications and records, coordinate activities, and ensure statutory timeframes are met. The role also covers financial admin, correspondence, and cross-team support with opportunities to mentor more junior staff.

Qualifications

• Strong administrative skills with the ability to manage competing priorities and deadlines.
• Excellent customer service and stakeholder collaboration.
• Confident communicator with the ability to build relationships across stakeholders.
• Experience in planning, local government, project support, or process improvement is highly regarded.
• Relevant qualifications or equivalent experience in administration, or related field.

Responsibilities

• Deliver exceptional customer service and specialist advice in Planning Services.
• Support customers, manage applications and records, coordinate planning activities and meet legislative timeframes.
• Handle financial administration, correspondence management, and provide administrative support across teams.
• At higher levels, manage complex applications, improve processes, support projects, mentor team members.

Skills

Customer service

Administrative skills

Communication

Organised

Microsoft Office

Teamwork

Problem-solving

Continuous improvement

Planning knowledge

Stakeholder management

Education

Administration or related field qualifications

Tools

Microsoft Office

Business management systems

Job description

Townsville City Council is seeking a Business Support Officer in Planning & Development to deliver first-class customer service and specialised advice in a busy planning environment.

You will support customers, manage planning applications and records, coordinate activities, and ensure statutory timeframes are met. The role also covers financial admin, correspondence, and cross-team support with opportunities to mentor more junior staff.