Customer Care Coordinator-Goulburn

Ws Audiology; Goulburn; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional de­v

Clinic incentive opportunities

Paid parental leave

Hearing aid benefits

Employee Assistance Program (EAP)

NPS-driven customer care culture

Supportive team environment

Job summary

Bloom Hearing Specialists in Goulburn is seeking a Customer Care Coordinator to greet and assist customers, support audiologists, and ensure positive interactions. You will manage inquiries by phone, email and in person, schedule appointments, guide clients through hearing devices and accessories, and maintain accurate records.

Ideal candidates have at least two years in customer service within retail or healthcare, strong computer skills, and a proactive, team-oriented attitude.

Qualifications

• Minimum 2 years in a customer service role within retail, healthcare, allied health or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• A resourceful, solutions-focused approach and the ability to take initiative.
• A results-driven mindset and the ability to manage competing priorities.
• A collaborative, positive attitude and the ability to work independently when required.

Responsibilities

• Engaging with customers by phone, email and in person, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs, with full training provided.
• Providing administrative support and maintaining accurate customer records.

Skills

Customer service

CRM systems experience

Communication

Attention to detail

Organization

Tools

CRM software

Appointment scheduling platforms

Microsoft Office

Job description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of the WSA group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Bloom Hearing Specialists | Goulburn Clinic
Full time | Monday to Friday, 9:00 am to 5:00 pm

Help People Hear Better. Make Every Customer Interaction Count.

At Bloom Hearing Specialists, we believe better hearing leads to better lives. As part of a customer-centric organisation with an industry-leading Net Promoter Score (NPS), you'll play a vital role in creating exceptional experiences for our customers while supporting our audiologists in delivering life-changing hearing solutions.

If you're passionate about customer service, enjoy building relationships and thrive in a supportive healthcare environment, we'd love to hear from you.

About the Role

As a Customer Care Coordinator, you'll be the welcoming face and voice of our Goulburn Clinic. Working closely with customers, audiologists and the wider team, you'll help ensure every interaction is professional, efficient and positive.

Your responsibilities will include:

• Engaging with customers by phone, email and in person, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs, with full training provided.
• Providing administrative support and maintaining accurate customer records.

What We're Looking For

We're seeking a resourceful, customer-focused professional who enjoys helping others, builds strong relationships and takes pride in achieving great outcomes.

To be successful, you will have:

• A minimum of 2 years' experience in a customer service role within retail, healthcare, allied health or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• A resourceful, solutions-focused approach and the ability to take initiative.
• A results-driven mindset and the ability to manage competing priorities.
• A collaborative, positive attitude and the ability to work independently when required.

Eligibility Requirement

• Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand.

Why Join Bloom Hearing Specialists?

At Bloom, we invest in our people and provide an environment where you can grow your career while making a meaningful difference in the lives of others.

• Competitive remuneration package
• Ongoing training and professional development to support career growth and progression
• Clinic incentive opportunities throughout the year
• Paid parental leave
• Hearing aid benefits for employees, their family and friends
• Free access to our Employee Assistance Program (EAP)
• Be part of an organisation with an industry-leading NPS score, where customer care is at the heart of everything we do
• Work in a supportive team environment focused on improving hearing health and quality of life

WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we believe our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and used to assess the candidate's suitability for the position.