Customer Banking Specialist (contract) - Cairns Branch

Commonwealth Bank; Brisbane; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Commonwealth Bank is seeking a Customer Banking Specialist Relief at our Cairns Branch. You will be the first point of contact, greeting customers, understanding enquiries, and guiding them to the right channel.

You’ll showcase in-branch technology and digital banking options to enhance the customer experience. This fixed-term contract role runs until December 2027, with a 38-hour workweek (Mon–Fri, 8:30am–5:00pm) in a full-time capacity, delivering service excellence to personal and small

Qualifications

• Experience delivering exceptional customer service, preferably in financial services, retail or hospitality.
• Excellent communication skills and professional demeanor for face-to-face interactions.
• Ability to manage customer expectations with a friendly, professional presence.
• Interest in building a long-term career with Commonwealth Bank and improving customers’ financial wellbeing.

Responsabilités

• Greet customers and understand their enquiry to guide them to the appropriate channel.
• Build personal connections with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to clients.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Connaissances

Customer service

Communication

Customer engagement

Professional demeanor

Description du poste

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Cairns Branch - Customer Banking Specialist Relief

• Contract opportunity until December 2027
• Monday - Friday 8.30am - 5.00pm
• Full time - 38 hours per week

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

See yourself in our team

As the Customer Banking Specialist in our Cairns Branch, you’ll be the face of CommBank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply

PLEASE NOTE:

Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 27/10/2026