Contract Customer Support Coordinator — SAP & Salesforce

DKSH; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

DKSH Australia is seeking a Customer Support Coordinator on a six-month contract to ensure smooth day-to-day customer interactions, process orders, and support internal teams within a scientific community.

The role involves handling routine inquiries, entering orders and invoices, using SAP and Salesforce, and collaborating with Regulatory Affairs, Product Management and Finance to improve service processes.

Qualifications

• Previous experience in customer service support; experience in scientific or technical environments is an advantage but not essential.
• SAP experience.
• Strong communication skills and a customer-focused approach.
• Basic familiarity with ERP or CRM systems (e.g., Salesforce); willingness to learn.
• Ability to work collaboratively within a team and follow established processes.
• Detail-oriented with a willingness to learn and contribute to process improvements.

Responsibilities

• Handle routine customer inquiries and assist in resolving issues promptly and professionally.
• Maintain accurate records of service activities and share updates with the team as needed.
• Assist in implementing new procedures under guidance to improve efficiency.
• Support basic use of SAP and Salesforce for order processing and data entry.
• Help coordinate complaint documentation with Regulatory Affairs for compliance.
• Provide administrative support to Product Management and Finance teams for pricing updates and accuracy.
• Enter orders and invoices accurately to support revenue and margin goals.
• Flag any issues or opportunities for improving service processes to the team.
• Assist in coordinating customer interactions and maintaining accurate records.
• Support alignment of procurement platforms with internal systems by addressing basic discrepancies.

Skills

Customer service

Communication

Team collaboration

Detail-oriented

Tools

SAP

Salesforce

ERP/CRM familiarity

Job description

DKSH Australia is seeking a Customer Support Coordinator on a six-month contract to ensure smooth day-to-day customer interactions, process orders, and support internal teams within a scientific community.

The role involves handling routine inquiries, entering orders and invoices, using SAP and Salesforce, and collaborating with Regulatory Affairs, Product Management and Finance to improve service processes.