Customer Success & Sales Support Specialist

KARL STORZ; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Leave benefits

Birthday benefits

Transport allowance

Onsite parking

Public transport access

Flexible work arrangements

Wellness programs

Professional development

Global travel opportunities

Statutory benefits

Job summary

KARL STORZ Australia in Sydney seeks a dedicated Customer Service professional to support internal and post-sale customers, process quotes and orders, and resolve complaints. You will maintain databases, coordinate repairs, generate reports, and work with warehouse and sales teams to ensure ISO-compliant operations.

Strong Excel skills and familiarity with SAP are highly valued. This full-time role offers a collaborative environment, opportunities for professional development, and exposure to

Qualifications

• Minimum experience in customer service is required.
• Calm, logical approach to issue resolution.
• Excellent phone manner.
• Intermediate MS Word, Outlook and Access skills.
• Advanced Excel skills, including VLOOKUP.
• Experience with database management systems.
• Medical background or experience with a medical company is desirable.
• SAP experience is highly regarded.

Responsibilities

• Sales interaction with internal/post sale customers.
• Processing quotes and orders.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle enquiries and complaints.
• Developing and building customer relationships.
• Maintaining back orders.
• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
• Coordinating and maintaining records of repairs with manufacturing and outside contractors.
• Generate ad hoc reports as needed.
• Follow up internal/external customer enquiries and respond within the company expectations.
• Manipulating and understand Excel reports.
• Keep records of customer interactions and transactions, record details of action taken.
• Adherence to regulatory procedures in order to maintain ISO compliance.
• Work in conjunction with the warehouse team, sales team and other internal stakeholders.
• Administration back up as required.
• Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

Skills

Customer service

Calm problem-solving

Phone etiquette

MS Office

Excel (VLOOKUP)

Database management

Medical industry experience

SAP experience

Tools

Excel

Word

Outlook

Access

SAP

Job description

KARL STORZ Australia in Sydney seeks a dedicated Customer Service professional to support internal and post-sale customers, process quotes and orders, and resolve complaints. You will maintain databases, coordinate repairs, generate reports, and work with warehouse and sales teams to ensure ISO-compliant operations.

Strong Excel skills and familiarity with SAP are highly valued. This full-time role offers a collaborative environment, opportunities for professional development, and exposure to