Customer Support Strategist (6-Month Contract)

DKSH; Victoria; On-site; AUD 65,000 - 80,000; Full time

Job summary

DKSH is seeking a Customer Support Coordinator in Australia for a six-month contract. The role centers on handling routine inquiries, processing orders, and supporting internal teams to ensure smooth daily customer interactions.

Key duties include using SAP and Salesforce for orders, coordinating with Regulatory Affairs, and assisting Product Management and Finance with pricing accuracy to meet revenue goals. A collaborative, detail-focused approach is essential.

Qualifications

• Experience in customer service support; scientific/technical environment is a plus
• Familiarity with SAP and Salesforce used for order processing
• Strong communication and a customer-focused mindset
• Basic familiarity with ERP/CRM systems and willingness to learn
• Ability to work collaboratively and follow established processes
• Detail-oriented and eager to contribute to process improvements

Responsibilities

• Handle routine customer inquiries and assist in resolving issues promptly and professionally
• Maintain accurate records of service activities and share updates with the team
• Assist in implementing new procedures under guidance to improve efficiency
• Support basic use of SAP and Salesforce for order processing and data entry
• Help coordinate complaint documentation with Regulatory Affairs for compliance
• Provide administrative support to Product Management and Finance teams for pricing updates and accuracy
• Enter orders and invoices accurately to support revenue and margin goals
• Flag any issues or opportunities for improving service processes to the team
• Assist in coordinating customer interactions and maintaining accurate records
• Support alignment of procurement platforms with internal systems by addressing basic discrepancies

Skills

Customer service

SAP experience

Communication skills

Team collaboration

Attention to detail

Tools

SAP ERP

Salesforce CRM

Job description

DKSH is seeking a Customer Support Coordinator in Australia for a six-month contract. The role centers on handling routine inquiries, processing orders, and supporting internal teams to ensure smooth daily customer interactions.

Key duties include using SAP and Salesforce for orders, coordinating with Regulatory Affairs, and assisting Product Management and Finance with pricing accuracy to meet revenue goals. A collaborative, detail-focused approach is essential.