Customer Service SAP Admin

seek.com.au; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Unknown multi national client is looking for a Customer Service Officer to work within the Administration/Customer service team, in the Chemical industry. This frontline role aims to ensure the prompt and efficient response to customers' requests and orders with the objective of exceeding the customers' expectations at all times.

Unknown is an on-site, full-time position with 38 hours per week (Mon–Fri) and potential to become permanent; a background in SAP and manufacturing knowledge is

Qualifications

• SAP experience is essential; minimum 3 years in customer service.
• Not a call centre role; frontline customer service and order processing.
• Manufacturing knowledge and demand planning exposure preferred.
• Stable work history with ability to work unsupervised.

Responsibilities

• Carry out customer service functions of order taking and processing.
• Assist internal and external customers with queries promptly.
• Data entry of information and sales orders.
• Generate purchase orders.
• Follow up on customer payments.

Skills

Customer service

Communication

Planning

Independent work

Tools

SAP

Excel

Job description

Our multi national client is looking for a Customer Service Officer to work within the Administration/Customer service team, in the Chemical industry.

MUST HAVE GOOD EXPERIENCE USING SAP SOFTWARE PROGRAMS, this is not a call centre role.

This frontline position aims to ensure the prompt and efficient response to customers' requests and orders with the objective of exceeding the customers' expectations at all times.

This is an ongoing full time casual role, on site -Monday to Friday 38 hours per week, with the possibility of becoming a permanent role.

Job Description

Carry out customer service functions of order taking and processing and assisting customers, both internal and external with queries in a prompt and courteous manner;

Receive phone calls and handle clients/customers questions, queries and/or problems;

Data entry of information / sales orders;

Generate purchase orders;

Follow up on customer payments.

The Successful Applicant will have:

Excellent working knowledge of SAP

Proven customer service abilities (not just call centre experience)

Computer literacy (particularly excel)

Excellent communication and interpersonal skills

Planning and organisation skills

Ability to work unsupervised and independently

Enthusiastic and "can do" attitude

Proven ability to handle pressure

Only applicants that have SAP experience, a minimum of 3 years customer service experience and a stable work history needapply.

You will also be required to request pricing for raw materials and raise purchase orders

To be successful you will have an solid manufacturing industry knowledge and previous demand planning exposure.

Our client is looking for a person who can fit in with minimal training.

Must have Australian citizenship or be a permanent resident

Only shortlisted applicants will be contacted