Customer Support Coordinator

DKSH; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

DKSH Australia is seeking a Customer Support Coordinator on a six-month contract to ensure smooth day-to-day customer interactions, process orders, and support internal teams within a scientific community.

The role involves handling routine inquiries, entering orders and invoices, using SAP and Salesforce, and collaborating with Regulatory Affairs, Product Management and Finance to improve service processes.

Qualifications

• Previous experience in customer service support; experience in scientific or technical environments is an advantage but not essential.
• SAP experience.
• Strong communication skills and a customer-focused approach.
• Basic familiarity with ERP or CRM systems (e.g., Salesforce); willingness to learn.
• Ability to work collaboratively within a team and follow established processes.
• Detail-oriented with a willingness to learn and contribute to process improvements.

Responsibilities

• Handle routine customer inquiries and assist in resolving issues promptly and professionally.
• Maintain accurate records of service activities and share updates with the team as needed.
• Assist in implementing new procedures under guidance to improve efficiency.
• Support basic use of SAP and Salesforce for order processing and data entry.
• Help coordinate complaint documentation with Regulatory Affairs for compliance.
• Provide administrative support to Product Management and Finance teams for pricing updates and accuracy.
• Enter orders and invoices accurately to support revenue and margin goals.
• Flag any issues or opportunities for improving service processes to the team.
• Assist in coordinating customer interactions and maintaining accurate records.
• Support alignment of procurement platforms with internal systems by addressing basic discrepancies.

Skills

Customer service

Communication

Team collaboration

Detail-oriented

Tools

SAP

Salesforce

ERP/CRM familiarity

Job description

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

About The Role

We are currently seeking a Customer Support Coordinator for a six month contract who will play an important role in ensuring smooth day-to-day customer interactions and supporting internal teams. This position focuses on handling routine inquiries, processing orders, and providing timely assistance to customers in the scientific community.

Company description:

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Job description:

About The Role

We are currently seeking a Customer Support Coordinator for a six month contract who will play an important role in ensuring smooth day-to-day customer interactions and supporting internal teams. This position focuses on handling routine inquiries, processing orders, and providing timely assistance to customers in the scientific community.

What You Will Deliver

• Handle routine customer inquiries and assist in resolving issues promptly and professionally
• Maintain accurate records of service activities and share updates with the team as needed
• Assist in implementing new procedures under guidance to improve efficiency
• Support basic use of SAP and Salesforce for order processing and data entry
• Help coordinate complaint documentation with Regulatory Affairs for compliance
• Provide administrative support to Product Management and Finance teams for pricing updates and accuracy
• Enter orders and invoices accurately to support revenue and margin goals
• Flag any issues or opportunities for improving service processes to the team
• Assist in coordinating customer interactions and maintaining accurate records
• Support alignment of procurement platforms with internal systems by addressing basic discrepancies

What You Bring

• Previous experience in customer service support; experience in scientific or technical environments is an advantage but not essential
• SAP experience
• Strong communication skills and a customer-focused approach
• Basic familiarity with ERP or CRM systems (e.g., Salesforce); willingness to learn
• Ability to work collaboratively within a team and follow established processes
• Detail-oriented with a willingness to learn and contribute to process improvements

Why Join DKSH

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.