Customer Service Consultant

Sharp and Carter; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Sharp and Carter is seeking an experienced Customer Service Consultant on a temporary basis in Melbourne to manage customer enquiries, process orders and coordinate deliveries. You will work closely with customers and internal teams to ensure orders are handled accurately and issues are resolved quickly, using SAP for order processing and records management.

This fast-paced, hands-on role requires proactive communication, attention to detail and the ability to juggle multiple priorities while

Qualifications

• Experience in Customer Service or Administration.
• Experience with SAP is essential.
• Strong administration and organisational skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities in a busy environment.
• Excellent communication and stakeholder management.
• Proactive, resourceful and customer-first attitude.

Responsibilities

• Manage day-to-day customer enquiries via phone and email.
• Process customer orders and purchase orders through SAP.
• Coordinate stock availability, deliveries and customer requirements.
• Resolve customer and order-related queries.
• Liaise with Sales, Warehouse, Logistics and other internal teams.
• Follow up outstanding orders and keep customers updated.
• Maintain accurate customer and order records.
• Provide general administration and customer service support.

Skills

Customer service

Order management

Administration

Attention to detail

Multitasking

Communication skills

Stakeholder management

Ownership mindset

SAP experience

Tools

SAP ERP

Job description

A well-established organisation is seeking an experienced Customer Service Consultantto join their team on a temporary basis. This is a fast-paced and hands-on role where you’ll be responsible for managing customer enquiries, processing orders and coordinating deliveries. You’ll work closely with customers and internal teams to ensure orders are handled accurately and issues are resolved quickly.

Key Responsibilities

• Manage day-to-day customer enquiries via phone and email.
• Process customer orders and purchase orders through SAP.
• Coordinate stock availability, deliveries and customer requirements.
• Resolve customer and order-related queries.
• Liaise with Sales, Warehouse, Logistics and other internal teams.
• Follow up outstanding orders and keep customers updated.
• Maintain accurate customer and order records.
• Provide general administration and customer service support.

Skills & Experience

• Previous experience in Customer Service, Order Management or Administration.
• SAP experience is essential.
• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Confident managing multiple priorities in a busy environment.
• Strong communication and stakeholder management skills.
• Proactive, resourceful and solutions-focused.
• A genuine customer-first approach and willingness to take ownership.

About the Company

A well-established organisation with a strong presence across the Australian market. The business has built a reputation for quality products, strong customer relationships and a collaborative team environment. You’ll be joining an established team where you can hit the ground running, make an immediate impact and utilise your Customer Service and SAP experience.