Client Services Specialist - Flexible Hours & Remote Work

Fleetcare; Western Australia; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Full product training provided

Ongoing learning and development

Australasian Fleet Management Assoc. (

Novated leasing

Employee Assistance Program

Modern office facilities

Flexible work-from-home options

Job summary

Fleetcare in Australia is hiring a Client Services Officer to join a supportive, busy team. The role involves handling customer enquiries across channels, solving problems, and owning requests from start to finish.

You will coordinate with internal teams and external service providers, maintain records and contribute to a high-quality customer experience. Flexible work arrangements and ongoing development are available.

Qualifications

• We’re seeking a friendly, organised and customer-focused Client Services Officer.
• Experience in customer service, administration, retail or hospitality is valued.
• Strong communication, organisation and problem-solving skills are essential.

Responsibilities

• Respond to customer enquiries by phone, email and online channels.
• Provide friendly, professional service and own enquiries through to resolution.
• Coordinate customer requests with internal teams and external providers.
• Keep customers updated and maintain accurate records.
• Handle general administration related to customer requests and incidents.
• Identify opportunities to provide additional support or services.
• Help the team achieve service standards and deliver a great experience.

Skills

Customer service

Administration

Communication

Attention to detail

Multi-tasking

Problem solving

Ownership

Technology use

Team-focused

Tools

CRM systems

Job description

Fleetcare in Australia is hiring a Client Services Officer to join a supportive, busy team. The role involves handling customer enquiries across channels, solving problems, and owning requests from start to finish.

You will coordinate with internal teams and external service providers, maintain records and contribute to a high-quality customer experience. Flexible work arrangements and ongoing development are available.