Client Services Officer

Fleetcare; Western Australia; Híbrido; AUD 50 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full product training provided

Ongoing learning and development

Australasian Fleet Management Assoc. (

Novated leasing

Employee Assistance Program

Modern office facilities

Flexible work-from-home options

Resumo da oferta

Fleetcare in Australia is hiring a Client Services Officer to join a supportive, busy team. The role involves handling customer enquiries across channels, solving problems, and owning requests from start to finish.

You will coordinate with internal teams and external service providers, maintain records and contribute to a high-quality customer experience. Flexible work arrangements and ongoing development are available.

Qualificações

• We’re seeking a friendly, organised and customer-focused Client Services Officer.
• Experience in customer service, administration, retail or hospitality is valued.
• Strong communication, organisation and problem-solving skills are essential.

Responsabilidades

• Respond to customer enquiries by phone, email and online channels.
• Provide friendly, professional service and own enquiries through to resolution.
• Coordinate customer requests with internal teams and external providers.
• Keep customers updated and maintain accurate records.
• Handle general administration related to customer requests and incidents.
• Identify opportunities to provide additional support or services.
• Help the team achieve service standards and deliver a great experience.

Conhecimentos

Customer service

Administration

Communication

Attention to detail

Multi-tasking

Problem solving

Ownership

Technology use

Team-focused

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Category: Call Centre and Customer Service

Love helping customers and solving problems? Join a supportive team in a varied customer service role where no two days are quite the same.

We’re looking for a friendly, organised and customer-focused Client Services Officer to join our team at Fleetcare.

This is a great opportunity for someone who enjoys helping people, solving problems and taking ownership of customer enquiries from start to finish.

You’ll be part of a busy and collaborative team, assisting customers across a range of enquiries and working with both internal teams and external service providers to make sure things get done.

Job Description

What you’ll be doing

Your day will include:

• Responding to customer enquiries by phone, email and online channels
• Providing friendly, professional and helpful service
• Taking ownership of enquiries and following them through to resolution
• Coordinating customer requests with internal teams and external service providers
• Keeping customers updated along the way
• Maintaining accurate customer records and information
• Completing general administration associated with customer requests
• Assisting with a variety of service enquiries, including occasional incident-related matters
• Identifying opportunities to provide customers with additional support or services
• Working with your team to achieve service standards and deliver a great customer experience

Desired Skills and Experience

About you

We’re not looking for someone from a particular industry. Great customer service skills and the right attitude are much more important.

You’ll ideally have:

• Previous experience in customer service, administration, retail, hospitality or a similar customer-facing role
• Strong communication skills and confidence speaking with customers
• A friendly and professional approach
• Good organisation and attention to detail
• The ability to juggle multiple enquiries and priorities
• Confidence using computer systems and learning new technology
• A practical approach to problem-solving
• A willingness to take ownership and follow things through
• A positive, team-focused approach

Most importantly, you’ll enjoy helping customers and making things easier for them.

Why join Fleetcare?

You’ll be joining an established Australian business and a team where you can build your customer service experience while gaining exposure to different areas of the business.
The role offers plenty of variety, with the opportunity to develop your knowledge and take on different types of customer enquiries as you grow in the position.

Benefits also include:

• Full product training provided
• Genuine commitment to investing in you with ongoing learning and development opportunities
• Access to a professional and personal development library of resources
• Australasian Fleet Management Association membership
• Novated leasing
• Supportive culture including Employee Assistance Program
• Exceptional office facilities
• Monday to Friday hours
• Flexible WFH options

If you’re a customer service professional looking for your next opportunity, or you’ve built great customer skills in another industry and are ready for a change, we’d love to hear from you.

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Any offer of employment will be subject to the successful completion of pre‑employment background checks.