Delivery & Settlements Coordinator

Fleetcare; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training provided

Learning & development opportunities

Development library access

FMAA membership

Novated leasing

Employee Assistance Program

Excellent office facilities

Monday–Friday hours

Flexible WFH options

Job summary

Fleetcare is Australia’s largest independent Fleet Management solutions provider. Based at our Bella Vista office in Sydney, the role coordinates the delivery of a broad range of vehicles, managing the customer journey from order to delivery with close collaboration across suppliers and dealers.

You will liaise with sales teams, financiers and dealerships to facilitate settlement and delivery, provide timely customer updates, and ensure accurate records.

Qualifications

• Demonstrated passion for delivering excellent customer service.
• Disciplined and organized, with strong deadline management.
• Keen eye for detail and strong problem-solving ability.
• Able to work independently and as part of a team.
• Excellent communication and relationship-building skills.
• Proficient with MS Office and CRM systems (e.g., Salesforce).
• Willing to learn new skills and adapt to processes.
• Previous experience in a similar role preferred.

Responsibilities

• Coordinate all vehicle order processes (purchase orders, tax invoices, updates).
• Liaise with sales teams, financiers, and dealerships to facilitate settlement and delivery.
• Communicate delivery details to customers to ensure a stress-free experience.
• Maintain accurate delivery records and documentation, minimizing delays.
• Provide first-class customer service and resolve issues to ensure complete satisfaction.

Skills

Customer service

Organization

Attention to detail

Communication skills

Salesforce CRM

Teamwork

Learning mindset

Tools

MS Office

Salesforce CRM

Job description

As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

Our team of industry professionals play a fundamental part in this journey, and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”

ABOUT THE ROLE

Working closely with our highly skilled Sales and Account Management teams, this key position will see you coordinating the delivery of a broad range of vehicles. Collaborating with our wide network of suppliers and dealers, you will play a key role in helping our customers to drive away in their new cars, on time and stress free.

Based at our well-appointed Bella Vista office, your days will be varied and see you managing the customer journey from vehicle order to delivery including:

• Coordinating all vehicle order processes including purchase orders, tax invoices and customer updates.
• Liaising with sales teams, financiers and dealerships to facilitate efficient settlement and delivery
• Communicating with customers in relation to delivery details, addressing any questions to provide a stress-free experience
• Ensuring vehicle delivery, settlement documentation and records are accurate and up to date, minimising any delays.
• Providing first class customer service, resolving any issues or problems and ensuring complete satisfaction with the vehicle delivery process

WHAT YOU NEED TO SUCCEED

To be considered, you will:

• Have a genuine passion for excellent customer service, committed to getting the best outcomes for our clients and customers
• Demonstrate a disciplined and organised approach to work and motivated to ensure deadlines are consistently met
• Show a keen eye for detail and accuracy and an outstanding approach to problem solving
• Be able to work independently whilst also enjoy collaborating as part of a team
• Possess excellent communication skills and enjoy building effective long-term internal and external relationships
• Proficiently use MS Office, Salesforce or similar CRM systems
• Confidently approach learning new skills and processes

Previous experience in a similar role is preferred, but not essential.

WHAT WE OFFER

As part of the Fleetcare family, you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation.

Working with a large team of industry professionals, you will be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.

Benefits also include:

• Full product training provided
• Genuine commitment to investing in you with ongoing learning and development opportunities
• Access to a professional and personal development library of resources
• Australasian Fleet Management Association membership
• Novated leasing
• Supportive culture including Employee Assistance Program
• Exceptional office facilities
• Monday to Friday hours
• Flexible WFH options