Remote Travel Concierge & Support Specialist

Everything Fleet; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Job summary

Everything Fleet in Melbourne is seeking a Remote Travel Assistance Coordinator to deliver exceptional support to clients before, during, and after their trips. You will coordinate inquiries, changes, and travel requirements to ensure smooth journeys.

You'll respond via email, phone, and chat, provide guidance on policies, and proactively check in with clients ahead of travel dates. This role emphasizes customer care and professional problem solving in a remote-friendly setting.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism
• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries
• Share helpful information related to upcoming plans and arrangements

Job description

Everything Fleet in Melbourne is seeking a Remote Travel Assistance Coordinator to deliver exceptional support to clients before, during, and after their trips. You will coordinate inquiries, changes, and travel requirements to ensure smooth journeys.

You'll respond via email, phone, and chat, provide guidance on policies, and proactively check in with clients ahead of travel dates. This role emphasizes customer care and professional problem solving in a remote-friendly setting.