Client Services & Operations Coordinator — Growth & Impact

Frontier Tree Services; Gold Coast City; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

Arborcon Pty Ltd, operating Frontier Tree Services on the Gold Coast, seeks an Office Administrator & Client Services Coordinator to keep daily operations running smoothly. You will be the first contact for customers, manage enquiries, quotations, scheduling, and invoices, supporting management and field teams.

This hands-on role suits a proactive individual who thrives in a fast-paced environment and can juggle multiple priorities with professionalism.

Qualificações

• 2–3 years' experience in office administration or customer service coordination.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• Attention to detail and accuracy.
• Professional and friendly telephone manner.
• Confidence handling customer enquiries and resolving issues.
• Strong computer skills, including Microsoft Office and email management.
• Experience with job management software, preferably ServiceM8.
• Familiarity with Xero or similar accounting software.
• Current driver's licence and unrestricted Australian working rights.

Responsabilidades

• Answer incoming phone calls and respond professionally to customer enquiries across both businesses.
• Manage multiple email inboxes, ensuring enquiries are responded to promptly.
• Provide exceptional customer service to residential, commercial and body corporate clients.
• Manage customer concerns, follow up on enquiries and escalate where needed.
• Receive and process new quotation requests and coordinate quoting appointments for arborists.
• Monitor outstanding quotations and follow up with relevant team members.
• Assist with scheduling approved jobs and coordinate daily operations.
• Maintain accurate customer records, job notes and scheduling information using ServiceM8.
• Review completed jobs and prepare and issue customer invoices through ServiceM8.
• Process customer payments and assist with general accounts administration.

Conhecimentos

Office administration

Customer service

Organisational skills

Communication skills

Attention to detail

Microsoft Office

ServiceM8

Xero

Australian working rights

Driver's license

Ferramentas

ServiceM8

Xero

Microsoft Office

Descrição da oferta de emprego

Arborcon Pty Ltd, operating Frontier Tree Services on the Gold Coast, seeks an Office Administrator & Client Services Coordinator to keep daily operations running smoothly. You will be the first contact for customers, manage enquiries, quotations, scheduling, and invoices, supporting management and field teams.

This hands-on role suits a proactive individual who thrives in a fast-paced environment and can juggle multiple priorities with professionalism.