Customer Service and Administration officer

Austrahort Australia Pty Ltd; Cleveland; On-site; AUD 30,000 - 39,000; Part time

Job summary

AustraHort Australia Pty Ltd in Cleveland, QLD, is seeking a part-time Customer Service and Administration Officer to join a small, supportive team. You will handle quotes, order processing, freight coordination, invoicing and record keeping with Sage and MS Office.

The role offers flexible hours, potential 4-day week, and opportunities for career development as the business grows. Ideal candidates are organised, detail-oriented and customer-focused, with previous experience in service or admin

Qualifications

• Has previous customer service or administration experience.
• Has excellent attention to detail.
• Is highly organised and enjoys following systems and processes.
• Is confident using Microsoft Office (Sage experience is an advantage).

Responsibilities

• Respond to customer enquiries by phone and email.
• Prepare customer quotations and process sales orders.
• Coordinate freight and customer deliveries.
• Prepare invoices and supporting documentation.
• Manage customer backorders and follow up enquiries.
• Maintain accurate records using Sage and Microsoft Office.
• Update website products and pricing.
• General administration and office support.

Skills

Customer service

Administration

Attention to detail

Organised

Initiative

Tools

Sage

Microsoft Office

Job description

Customer Service and Administration officer

Austrahort Australia Pty Ltd - Cleveland QLD

Customer Service & Administration Officer

About the role

AustraHort is looking for an organised and customer-focused Customer Service & Administration Officer to join our friendly team.

This role is ideal for someone who enjoys working with systems, takes pride in accuracy and loves keeping things organised. You'll support our customers by preparing quotes, processing orders, coordinating freight and maintaining accurate records while working as part of a supportive small office team.

This is a permanent part-time role with weekly hours agreed with the successful applicant, which may include school hours five days per week or a 4 day work week.

As the business continues to grow, this role offers genuine opportunity to expand in both responsibility and career development.

Key responsibilities

• Respond to customer enquiries by phone and email


• Prepare customer quotations and process sales orders


• Coordinate freight and customer deliveries


• Prepare invoices and supporting documentation


• Manage customer backorders and follow up enquiries


• Maintain accurate records using Sage and Microsoft Office


• Update website products and pricing


• General administration and office support

What we're looking for

You'll be someone who:

• Has previous customer service or administration experience


• Has excellent attention to detail


• Is highly organised and enjoys following systems and processes


• Is confident using Microsoft Office (Sage experience is an advantage)


• Enjoys working in a small, collaborative team


• Takes initiative and is always looking for better ways to do things


• Friendly, supportive small team


• Work locally in the Redlands/Bayside area


• Varied role where no two days are the same


• Opportunity to grow with the business over time

About us

AustraHort Australia has been supplying native seed and horticultural products across Australia for more than 20 years. We're proud of our reputation for quality, customer service and innovation and we're looking for someone who shares our commitment to delivering an exceptional customer experience.