Client Service Specialist

Hearing Australia; Wonthaggi; Sur place; AUD 50 000 - 70 000; Plein temps

Résumé du poste

Hearing Australia is seeking a Client Service Specialist for an on-site role in Sherwood & Forest Lake. You will greet clients, answer counter and phone inquiries, and assist with minor hearing aid repairs and troubleshooting. You’ll deliver exceptional service and build relationships with clients of all ages and backgrounds.

Join us to contribute to Australia’s largest government-funded hearing care provider, supporting families and individuals in need with friendly, proactive service.

Qualifications

• Experience delivering excellent customer service in a front desk or counter role.
• Strong communication and active listening skills.
• Ability to handle counter and telephone enquiries with empathy.

Responsabilités

• Greet clients and attend to counter and telephone enquiries.
• Perform minor hearing aid repairs and troubleshooting.
• Deliver exceptional service and build relationships with clients of all ages.

Connaissances

Customer service

Communication

Problem solving

Description du poste

3d ago , from Australian Hearing Services (Hearing Australia)

Client Service Specialist- Sherwood & Forest Lake

• Gain skills with Australia's largest provider of government-funded hearing care
• Working onsite at Sherwood & Forest Lake

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you'll be proud of.

Your opportunity

As a Client Service Specialist, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

• Greet clients, attend to all counter and telephone enquiries
• Perform minor hearing aid repairs and troubleshooting
• Deliver exceptional service and build strong relationships with clients of all ages and diverse backgrounds

What you'll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:

• A proactive, can-do attitude and strong problem-solving skills
• Accountability and attention to detail
• Intermediate/advanced level computer literacy and working knowledge of mobile technology (both Apple and or Android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families