Client Service Specialist

Hearing; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Job summary

Hearing invites you to join our Brisbane team as a Client Service Specialist at Sherwood & Forest Lake. You’ll greet clients, answer counter and phone inquiries, and ensure a welcoming, professional experience for every visitor.

You’ll also perform light repairs and troubleshooting on hearing aids, build lasting relationships across diverse backgrounds, and contribute to a supportive, patient-centered service that helps families hear better every day.

Qualifications

• Proactive attitude and problem-solving skills.
• Accountability and attention to detail.
• Intermediate/advanced computer literacy and mobile tech knowledge.
• Desire to work in an organisation that helps others.

Responsibilities

• Greet clients, answer counter and telephone enquiries.
• Perform minor hearing aid repairs and troubleshooting.
• Deliver exceptional service and build relationships with clients of all ages and backgrounds.

Skills

Problem solving

Attention to detail

Tech literacy

Mobile apps (iOS/Android)

Customer service

Tools

Apple iOS

Android

Job description

Client Service Specialist- Sherwood & Forest Lake

• Gain skills with Australia’s largest provider of government-funded hearing care
• Working onsite at Sherwood & Forest Lake

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you’ll be proud of.

Your opportunity

As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• Greet clients, attend to all counter and telephone enquiries
• Perform minor hearing aid repairs and troubleshooting
• Deliver exceptional service and build strong relationships with clients of all ages and diverse backgrounds

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• A proactive, can-do attitude and strong problem-solving skills
• Accountability and attention to detail
• Intermediate/advanced level computer literacy and working knowledge of mobile technology (both Apple and or Android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

To learn about our excellent rewards and benefits,