Client Care Specialist — Hearing Health & Support

Hearing; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Job summary

Hearing invites you to join our Brisbane team as a Client Service Specialist at Sherwood & Forest Lake. You’ll greet clients, answer counter and phone inquiries, and ensure a welcoming, professional experience for every visitor.

You’ll also perform light repairs and troubleshooting on hearing aids, build lasting relationships across diverse backgrounds, and contribute to a supportive, patient-centered service that helps families hear better every day.

Qualifications

• Proactive attitude and problem-solving skills.
• Accountability and attention to detail.
• Intermediate/advanced computer literacy and mobile tech knowledge.
• Desire to work in an organisation that helps others.

Responsibilities

• Greet clients, answer counter and telephone enquiries.
• Perform minor hearing aid repairs and troubleshooting.
• Deliver exceptional service and build relationships with clients of all ages and backgrounds.

Skills

Problem solving

Attention to detail

Tech literacy

Mobile apps (iOS/Android)

Customer service

Tools

Apple iOS

Android

Job description

Hearing invites you to join our Brisbane team as a Client Service Specialist at Sherwood & Forest Lake. You’ll greet clients, answer counter and phone inquiries, and ensure a welcoming, professional experience for every visitor.

You’ll also perform light repairs and troubleshooting on hearing aids, build lasting relationships across diverse backgrounds, and contribute to a supportive, patient-centered service that helps families hear better every day.