Empathy-Driven Client Service & Hearing Health Specialist

Hearing Australia; Cairns Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Generous superannuation

Paid parental leave

Employee benefits package

Job summary

Hearing Australia is seeking a Client Service Specialist in Cairns, Australia. You will greet clients, handle enquiries, manage bookings and claims, and support clinicians with hearing aid use. This role involves assisting diverse client groups, including children and those with complex needs, across a supportive national provider.

You will perform minor repairs and troubleshooting while delivering friendly, client-centred service and contributing to the overall care pathway.

Qualifications

• Experience solving problems and taking ownership of work.
• Intermediate/advanced computer skills and familiarity with mobile tech.
• Desire to work in a client-centred environment with diverse backgrounds.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform general administration including bookings, claims, data entry and reports.
• Liaise with clients including children and adults from diverse backgrounds.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aids.

Skills

Proactive problem solver

Computer literacy

Mobile technology knowledge

Job description

Hearing Australia is seeking a Client Service Specialist in Cairns, Australia. You will greet clients, handle enquiries, manage bookings and claims, and support clinicians with hearing aid use. This role involves assisting diverse client groups, including children and those with complex needs, across a supportive national provider.

You will perform minor repairs and troubleshooting while delivering friendly, client-centred service and contributing to the overall care pathway.