Client Service Specialist — Hearing Care & Support

Australian Hearing Services (Hearing Australia); Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Private health cover discounts

Job summary

Hearing Australia is seeking a Client Service Specialist in Cairns to greet clients, manage reception duties and handle administration, including claims processing and data entry. You will interact with diverse clients, including children and adults from multicultural backgrounds, and support clinicians with hearing health services.

The role offers permanent, full-time employment with supportive team and opportunities to grow skills in Australia’s largest government-funded hearing care provider.

Qualifications

• Experience as a proactive problem solver with a desire to own your work.
• Intermediate/advanced level computer literacy with exposure to mobile technology (iOS and/or Android).
• Desire to work in an organisation that contributes to the greater good and helps clients and families.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform admin duties including booking appointments, processing claims, data entry and monthly reports.
• Liaise with clients including children and adults, including those with complex needs and multicultural backgrounds.
• Perform minor hearing aid repairs and troubleshooting.
• Assist clinicians with clinical services by identifying client needs and demonstrating hearing aid use.

Skills

Customer service

Problem solving

Computer literacy

Mobile tech (iOS/Android)

Tools

Booking software

Data entry systems

Job description

Hearing Australia is seeking a Client Service Specialist in Cairns to greet clients, manage reception duties and handle administration, including claims processing and data entry. You will interact with diverse clients, including children and adults from multicultural backgrounds, and support clinicians with hearing health services.

The role offers permanent, full-time employment with supportive team and opportunities to grow skills in Australia’s largest government-funded hearing care provider.