Client Experience Specialist – Hearing Care

Hearing Australia; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Private health cover discount

Salary packaging & retailer discounts

Job summary

Hearing Australia is seeking a Client Service Specialist to greet clients, manage reception, and support clinical services across our Sydney centres. You will handle counter and phone inquiries, process claims, and assist with admin tasks and data entry.

The role includes assisting clinicians, performing minor repairs, and helping clients with hearing aid use, with a focus on compassionate, patient-centered service.

Qualifications

• Experience greeting clients and handling counter/phone enquiries.
• Strong administrative/data-entry skills with attention to detail.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform general administration including appointment bookings, processing claims, data entry and monthly reports.
• Liaise with clients including children and adults from diverse backgrounds and with complex needs.
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting.
• Assist clinicians by identifying client needs, offering advice and demonstrating hearing aid use.

Job description

Hearing Australia is seeking a Client Service Specialist to greet clients, manage reception, and support clinical services across our Sydney centres. You will handle counter and phone inquiries, process claims, and assist with admin tasks and data entry.

The role includes assisting clinicians, performing minor repairs, and helping clients with hearing aid use, with a focus on compassionate, patient-centered service.