Client Service Specialist - Hearing Health Impact

Hearing; Mackay Regional; Sur place; AUD 52 000 - 62 000; Temps partiel

Avantages offerts par ce poste

Superannuation

Paid parental leave

Employee benefits package

Résumé du poste

Hearing Australia in Mackay is seeking a Client Service Specialist to support and empower clients with hearing health. The role starts with a two-week full-time training period and then part-time hours (24 per week, Mon–Thu–Fri).

You’ll greet clients, handle enquiries, book appointments, process claims and assist clinicians, with opportunities to perform minor hearing aid repairs. The role serves diverse clients including children and those from multicultural backgrounds.

Qualifications

• Proactive problem solver with ownership of work.
• Intermediate/advanced computer literacy with mobile tech exposure.
• Desire to work for an organisation contributing to the greater good.

Responsabilités

• Greet clients and manage counter and telephone inquiries.
• Handle reception, bookings, claims processing, data entry and monthly reports.
• Liaise with clients of all backgrounds including children, adults and diverse communities.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Connaissances

Problem solving

Computer literacy

Mobile tech knowledge

Description du poste

Hearing Australia in Mackay is seeking a Client Service Specialist to support and empower clients with hearing health. The role starts with a two-week full-time training period and then part-time hours (24 per week, Mon–Thu–Fri).

You’ll greet clients, handle enquiries, book appointments, process claims and assist clinicians, with opportunities to perform minor hearing aid repairs. The role serves diverse clients including children and those from multicultural backgrounds.