Hearing Care Client Service Specialist (Part-Time)

Australian Hearing Services (Hearing Australia); Sydney; Sur place; AUD 39 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Generous superannuation (15.4%)

Paid parental leave

Private health cover discount

Well-being programs

Salary packaging

Résumé du poste

Hearing Australia in Sydney seeks a Client Service Specialist to support clients at Chatswood and Macquarie centres. This permanent part-time role (24 hours weekly) includes an initial two-week full-time training period and duties across reception, bookings, claims processing and data entry.

You will engage with a diverse client base, assist clinicians, and troubleshoot devices as needed, with a focus on friendly, patient-centred service.

Qualifications

• Experience delivering proactive, client-centered service.
• Comfort with data entry, bookings and basic admin duties.
• Ability to liaise with clients from diverse backgrounds, including children.

Responsabilités

• Greet clients and handle counter and phone enquiries.
• Cover reception, bookings, claims processing and data entry.
• Liaise with clients including those with complex needs and diverse backgrounds.
• Perform minor hearing aid repairs, Bluetooth pairing and troubleshooting.
• Assist clinicians by identifying client needs and demonstrating device use.

Connaissances

Customer service

Problem solving

Digital literacy

Drivers license

Positive attitude

Outils

Microsoft Office

CRM software

Description du poste

Hearing Australia in Sydney seeks a Client Service Specialist to support clients at Chatswood and Macquarie centres. This permanent part-time role (24 hours weekly) includes an initial two-week full-time training period and duties across reception, bookings, claims processing and data entry.

You will engage with a diverse client base, assist clinicians, and troubleshoot devices as needed, with a focus on friendly, patient-centred service.