Client Care Specialist - Part-Time, Hearing Care

Hearing Australia; Mackay Regional; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

15.4% Superannuation

Paid parental leave

Health cover discount

Well-being programs

Salary packaging

Job summary

Hearing Australia invites applications for a Client Service Specialist in Mackay, QLD. The permanent part-time role is 24 hours per week (Mon–Thu–Fri) with an initial two-week full-time training period (Mon–Fri, 8:30am–5:30pm) to support onboarding and mandatory training requirements.

The role involves greeting clients, handling counter and telephone enquiries, reception duties, data entry, processing claims, and assisting clinicians with hearing care services for diverse clients, including

Qualifications

• Experience as a proactive problem solver.
• Intermediate/advanced level computer literacy with exposure to mobile tech (Apple/Android).
• Desire to work in an organisation that helps others and makes a difference for clients and families.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform general administration (booking appointments, processing claims, data entry, monthly reports).
• Liaise with clients of diverse backgrounds and support clinicians with services and guidance.

Skills

Problem solving

Computer literacy

Client-focused service

Job description

Hearing Australia invites applications for a Client Service Specialist in Mackay, QLD. The permanent part-time role is 24 hours per week (Mon–Thu–Fri) with an initial two-week full-time training period (Mon–Fri, 8:30am–5:30pm) to support onboarding and mandatory training requirements.

The role involves greeting clients, handling counter and telephone enquiries, reception duties, data entry, processing claims, and assisting clinicians with hearing care services for diverse clients, including