Client Service Operations Coordinator

Allan Hall Human Resource Services; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Secom Technical Services is seeking a Client Service Operations Officer to coordinate daily service activities and support maintenance operations across multiple projects.

You will schedule works, allocate field staff, manage timelines and procurement, and maintain data to ensure high-quality service delivery. Strong communication and multitasking will help you thrive in a fast-paced environment.

Qualifications

• Ability to obtain and maintain an Australian Government Security Clearance.
• Strong administration, coordination and customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong computer skills, including MS Word and Excel.
• Ability to coordinate service delivery activities and support operational outcomes.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work effectively with customers, technicians, contractors and internal stakeholders.

Responsibilities

• Schedule service and maintenance works across projects and locations.
• Allocate jobs to field staff and track progress against timelines.
• Coordinate materials and parts procurement for ongoing jobs.
• Provide ongoing support to customers and stakeholders.
• Monitor project and service outcomes and maintain documentation.
• Assist with operational process improvements and efficiencies.

Skills

Administration skills

Coordination

Customer service

Verbal communication

Written communication

Multitasking

MS Word & Excel

Service delivery coordination

Attention to detail

Problem solving

Stakeholder management

Tools

SimPRO

MS Word / Excel

Job description

Secom Technical Services is seeking a Client Service Operations Officer to coordinate daily service activities and support maintenance operations across multiple projects.

You will schedule works, allocate field staff, manage timelines and procurement, and maintain data to ensure high-quality service delivery. Strong communication and multitasking will help you thrive in a fast-paced environment.