Client Service Operations Officer

Allan Hall Human Resource Services; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Secom Technical Services is seeking a Client Service Operations Officer to coordinate daily service activities and support maintenance operations across multiple projects.

You will schedule works, allocate field staff, manage timelines and procurement, and maintain data to ensure high-quality service delivery. Strong communication and multitasking will help you thrive in a fast-paced environment.

Qualifications

• Ability to obtain and maintain an Australian Government Security Clearance.
• Strong administration, coordination and customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong computer skills, including MS Word and Excel.
• Ability to coordinate service delivery activities and support operational outcomes.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work effectively with customers, technicians, contractors and internal stakeholders.

Responsibilities

• Schedule service and maintenance works across projects and locations.
• Allocate jobs to field staff and track progress against timelines.
• Coordinate materials and parts procurement for ongoing jobs.
• Provide ongoing support to customers and stakeholders.
• Monitor project and service outcomes and maintain documentation.
• Assist with operational process improvements and efficiencies.

Skills

Administration skills

Coordination

Customer service

Verbal communication

Written communication

Multitasking

MS Word & Excel

Service delivery coordination

Attention to detail

Problem solving

Stakeholder management

Tools

SimPRO

MS Word / Excel

Job description

About The Role

As a Client Service Operations Officer with Secom Technical Services, you’ll play a key role in ensuring service and maintenance deliverables are completed efficiently, on time and to the highest standard. Working closely with technical teams, contractors, suppliers and customers, you'll coordinate daily service activities and support the smooth delivery of maintenance operations across multiple projects and locations. You’ll be responsible for scheduling service and maintenance works, allocating jobs to field staff, managing timelines, coordinating materials and parts procurement, and providing ongoing support to customers. The role also involves monitoring project and service outcomes, maintaining accurate data and documentation, and assisting with operational process improvements. This position is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and takes pride in delivering outstanding customer service.

About The Company

Secom Technical Services are a national leader in advanced electronic security systems, trusted by the Australian Defence Force, government and commercial clients. With 40 years of experience, they design, install and maintain industry leading electronic security solutions across Australia. Their team offers a collaborative and supportive environment, with open communication, flexibility and opportunities to learn and develop. For more information, visit: https://www.secomts.com https://www.youtube.com/watch?v=wWCXByOdu1oWhat

their TECH Values Guide Them

• Trustworthy - Delivering quality work reliably to completion
• Effective - Solid desire to consistently achieve the best possible outcome
• Collaborative - True interest in working together to drive improved outcomes
• Honest - Always show ethical integrity through your work and behaviour

What You'll Bring

• Ability to obtain and maintain an Australian Government Security Clearance.
• Strong administration, coordination and customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong computer skills, including Microsoft Word and Excel.
• Ability to coordinate service delivery activities and support operational outcomes.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work effectively with customers, technicians, contractors and internal stakeholders.

Nice to Have

• Experience within a service, maintenance, technical or trade-based environment.
• Exposure to scheduling, service coordination or maintenance operations.
• Understanding of electronic security systems or related technical environments.
• Experience using Simpro or similar job management systems.