Service Coordinator

Morgan Consulting Idibu; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Stable, full-time role within a growth

Supportive and collaborative team

Opportunity to work with technicals &/

Ongoing training and development

Competitive salary commensurate with经验

Job summary

Morgan Consulting Idibu is seeking a Service Coordinator to support service operations in Melbourne. You will manage incoming service requests, schedule technicians, dispatch work, and serve as a primary contact for customers.

The role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment. This on-site position offers training and development opportunities.

Qualifications

• Proven experience as an administrative assistant or service coordinator
• Strong communication and customer service skills
• Experience in dispatching, scheduling, or service coordination
• Excellent organisational and time management skills

Responsibilities

• Manage and prioritise incoming service requests
• Schedule and assign jobs to technicians based on availability and skill set
• Coordinate daily activities of service technicians and subcontractors
• Answer and follow up incoming phone calls and monitor the service inbox
• Communicate professionally with customers, providing timely updates
• Create, track, and close service tickets accurately
• Create service jobs and quotations
• Schedule jobs in technicians’ calendars and coordinate subcontractor engagement
• Plan and allocate resources to meet KPIs
• Coordinate breakdown responses and preventative maintenance services
• Liaise with customers to schedule validation and preventative maintenance work
• Review subcontractor invoices
• Book travel and accommodation for service staff
• Ensure workshop machines are clearly identified and tracked
• Process incoming goods and link them to relevant service jobs
• Ensure after-hours call coverage is maintained
• Collaborate with the technical team to maintain workflow efficiency
• Ensure safe working practices are followed
• Support a strong commitment to exceptional customer service delivery

Skills

Administrative support

Customer service

Dispatching / scheduling

Time management

Attention to detail

Tools

Microsoft Office

Service management systems

Job description

About the Company

Our client is a customer-focused service organisation committed to delivering reliable, high-quality technical support and maintenance solutions. Their team prides itself on professionalism, safety, and efficiency, working closely with clients to ensure service outcomes consistently meet agreed standards. Due to continued growth, they are seeking an organised and proactive Service Coordinator to support our service operations.

About the Role

As a Service Coordinator, you will play a critical role in the day-to-day coordination of service activities. You will be responsible for managing incoming service requests, scheduling and dispatching technicians, and acting as a key point of contact for customers. This role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Manage and prioritise incoming service requests
• Schedule and assign jobs to technicians based on availability and skill set
• Coordinate daily activities of service technicians and subcontractors
• Answer and follow up incoming phone calls and monitor the service inbox
• Communicate professionally with customers, providing timely updates
• Create, track, and close service tickets accurately
• Create service jobs and quotations
• Schedule jobs in technicians’ calendars and coordinate subcontractor engagement
• Plan and allocate resources to meet IFOT, labour productivity, and lost time KPIs
• Coordinate breakdown responses and preventative maintenance services
• Liaise with customers to schedule validation and preventative maintenance work
• Review subcontractor invoices
• Book travel and accommodation for service staff
• Ensure workshop machines are clearly identified and tracked
• Process incoming goods and link them to relevant service jobs
• Ensure after-hours call coverage is maintained
• Collaborate closely with the technical team to maintain workflow efficiency
• Ensure safe working practices and procedures are followed at all times
• Support a strong commitment to exceptional customer service delivery

Skills and Experience

• Proven experience as an administrative assistant or service coordinator, ideally within a service or technical environment
• Strong communication and customer service skills, with the ability to translate technical information into client-friendly language
• Demonstrated experience in dispatching, scheduling, or service coordination
• Excellent organisational and time management skills with the ability to prioritise and multitask
• High attention to detail and ability to maintain accurate records
• Proficiency in Microsoft Office and service management systems
• A proactive, solutions-oriented mindset and strong problem-solving skills
• A collaborative team player who thrives in a fast-paced environment

Benefits

• Stable, full-time role within a growing organisation
• Supportive and collaborative team environment
• Opportunity to work closely with technical specialists and service leaders
• Ongoing training and development opportunities
• Competitive salary commensurate with experience