Service Operations Coordinator

Safetech Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Safetech is seeking a proactive Service Administrator to be the operational heartbeat of our service team in Sydney. You will be the first point of contact for clients, coordinating work for field and workshop technicians and keeping operations running smoothly.

This role requires strong communication, accurate service documentation, and experience with SAP. You will assist with KPI reports, travel logistics, and continuous improvement initiatives.

Qualifications

• Year 12 completion; a business admin certificate is a plus.
• Experience in service coordination or dispatch.
• Strong written and verbal communication.

Responsibilities

• Be the Face & Voice of Safetech for clients.
• Log service requests and generate work orders in SAP.
• Arrange technician travel and coordinate field/workshop tasks.
• Prepare KPI and job status reports.
• Manage parts procurement and warranty returns.
• Ensure audit-ready documentation and post-service follow-ups.

Skills

Service coordination

Dispatch

SAP

Administrative support

Customer communication

Education

Year 12 completion

Certificate III/IV in Business Administration

Tools

SAP

Job description

Safetech is seeking a proactive Service Administrator to be the operational heartbeat of our service team in Sydney. You will be the first point of contact for clients, coordinating work for field and workshop technicians and keeping operations running smoothly.

This role requires strong communication, accurate service documentation, and experience with SAP. You will assist with KPI reports, travel logistics, and continuous improvement initiatives.