Service Coordinator

Consilium Marine & Safety; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Consilium Safety Group is seeking a Service Coordinator to plan, coordinate, and monitor service activities. You will be the primary link between customers, service technicians, sales teams, and internal support, ensuring timely, safe, and high-quality service delivery.

Key duties include scheduling technicians, coordinating preventive maintenance and repairs, managing work orders, and maintaining service records in ERP/CRM systems.

Qualifications

• Experience in service planning and scheduling.
• Strong communication with customers and internal teams.
• Familiarity with ERP/CRM systems and data entry.

Responsibilities

• Plan and schedule technicians based on skills, location, availability and priority.
• Coordinate preventive maintenance, breakdowns, commissioning and project-related service activities.
• Ensure accurate job documentation and monitor progress in ERP/CRM systems.
• Liaise with procurement and warehouse teams to ensure parts availability and manage shortages.
• Monitor service delivery performance and report on response times and completion rates.

Skills

Scheduling

Customer communication

ERP/CRM software

Procurement coordination

Team coordination

Tools

ERP/CRM software

Job description

At Consilium Safety Group, we don’t just make technology, we create solutions that protect people, values, and the planet. As a global leader in fire and gas safety technology, we serve critical industries such as marine, energy, rolling stock, and critical infrastructure.

With more than 100 years of expertise, we combine deep industry knowledge with cutting-edge innovation to shape the future of Safety Tech. We are headquartered in Gothenburg, Sweden, with over 55 offices worldwide.

We are a fast-evolving global organization backed by the private equity firm Antin Infrastructure Partners and are continuing an ambitious journey of expansion and transformation. With strong financial support and a clear strategic vision, we are investing in innovation, operational excellence, and talent — the key drivers that will take us to the next level.

This is truly an exciting time to join us!

Position Summary

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure customer requests, maintenance work, inspections, and repairs are completed safely, efficiently and on time. The role acts as the primary link between customers, service technicians, sales teams, and internal support functions, ensuring clear communication and a high level of customer satisfaction.

Key Responsibilities

Service Planning & Scheduling

• Schedule and allocate technicians based on skills, location, availability, and priority.
• Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.
• Optimize technician utilization and productivity.
• Manage resource conflicts and prioritize urgent customer requirements.

Customer Communication

• Act as the primary point of contact for service customers.
• Receive and process service requests.
• Provide updates on technician availability, job progress, and completion status.
• Manage customer expectations regarding timelines and service delivery.

Work Order Management

• Create, monitor, and close service work orders.
• Ensure all job documentation is accurate and complete.
• Track job progress and follow up on outstanding actions.
• Maintain service records within the company's ERP/CRM systems.

Parts & Procurement Coordination

• Liaise with procurement and warehouse teams to ensure parts availability.
• Monitor critical spare parts requirements.
• Escalate supply shortages or delays impacting customer commitments.

Service Delivery Performance

• Monitor service response times and completion rates.