Service Coordinator: Safety Tech & Customer Delivery Lead

Consilium Safety Group; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Consilium Safety Group is seeking a Service Coordinator to plan, coordinate, and monitor service activities. You will be the primary link between customers, service technicians, sales teams, and internal support, ensuring timely, safe, and high-quality service delivery.

Key duties include scheduling technicians, coordinating preventive maintenance and repairs, managing work orders, and maintaining service records in ERP/CRM systems.

Qualifications

• Experience in service planning and scheduling.
• Strong communication with customers and internal teams.
• Familiarity with ERP/CRM systems and data entry.

Responsibilities

• Plan and schedule technicians based on skills, location, availability and priority.
• Coordinate preventive maintenance, breakdowns, commissioning and project-related service activities.
• Ensure accurate job documentation and monitor progress in ERP/CRM systems.
• Liaise with procurement and warehouse teams to ensure parts availability and manage shortages.
• Monitor service delivery performance and report on response times and completion rates.

Skills

Scheduling

Customer communication

ERP/CRM software

Procurement coordination

Team coordination

Tools

ERP/CRM software

Job description

Consilium Safety Group is seeking a Service Coordinator to plan, coordinate, and monitor service activities. You will be the primary link between customers, service technicians, sales teams, and internal support, ensuring timely, safe, and high-quality service delivery.

Key duties include scheduling technicians, coordinating preventive maintenance and repairs, managing work orders, and maintaining service records in ERP/CRM systems.