Administration

Randstad Australia; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Job summary

Randstad Australia is seeking a well-organised, full-time Administrator to join our national team. You will be the central hub connecting clients and field/service teams, handling scheduling, dispatch, and office operations to meet customer SLAs.

You should have proven experience in service administration or coordination, be tech-savvy with Microsoft Office and ERP databases, and bring strong communication and a customer-centric mindset.

Qualifications

• Experience in a Service Administration, Operations, or Service Coordination role.
• Proficient with Microsoft Office and internal database systems.
• Strong communication and client-focused mindset.

Responsibilities

• Scheduling & Dispatch: coordinate service teams across Australia and process work orders.
• Workflow Management: track works in progress and reduce outstanding tasks.
• System Administration: use ERP software to enter project details and order materials.
• Office Operations: handle phone/email enquiries, data entry, invoicing, and client reporting.

Skills

Service Administration

Operations

Communication

Microsoft Office

Customer focus

Tools

ERP software

Internal databases

Job description

Our client is a dynamic, Australian-owned national organisation that prides itself on delivering exceptional service. Operating in a fast-paced environment, they are looking for a well-organised and efficient full-time Administrator to join their high-performing, successful team.

The Role

In this fast-paced position, you will be the central hub connecting clients and field/service teams. Your daily responsibilities will include:

• Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs.
• Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations.
• System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials.
• Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records.

About You

To thrive in this role, you will bring:

• Proven Experience: Prior experience in a Service Administration, Operations, or Service Coordination role.
• Tech Savvy: Confidence using the Microsoft Office Suite and experience adapting to internal database systems.
• Soft Skills: Strong communication and interpersonal skills with a deeply customer-centric focus.
• Mindset: A "can-do" attitude, excellent problem-solving skills, and the ability to think on your feet.
• Team Player: A passion for delivering excellent outcomes and a willingness to go above and beyond in a collaborative environment.

For further information or to answer any questions, please contact Fiona Bremner on 08 8468 8080 or email [e-mail]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.