Client Experience Specialist - Multi-Site (Sunshine Coast)

Amplifon; Nambour; On-site; AUD 60,000 - 75,000; Full time

Job summary

Attune Hearing on the Sunshine Coast is seeking a Client Advisor to be the primary contact for our customers across Kawana, Tewantin, and Caboolture clinics. You will ensure an excellent clinic experience from start to finish.

You will handle admin tasks, patient assistance training, stock management, data entry, and liaise with audiologists and external professionals to deliver high-quality service.

Qualifications

• Allied health experience or high-volume customer service experience.
• High attention to detail and proficient data entry.
• Willing to learn patient assistance with hearing devices.

Responsibilities

• Cover Kawana, Tewantin and Caboolture clinics.
• Support clinic Audiologists with admin tasks (answered calls, booked appointments, customer service).
• Prioritize appointments to drive best outcomes and organize scheduling.
• Stock management.
• Liaise with internal (Audiologists) and external clients and professionals with empathy and strong service.
• Accurate data entry and attention to detail.

Job description

Attune Hearing on the Sunshine Coast is seeking a Client Advisor to be the primary contact for our customers across Kawana, Tewantin, and Caboolture clinics. You will ensure an excellent clinic experience from start to finish.

You will handle admin tasks, patient assistance training, stock management, data entry, and liaise with audiologists and external professionals to deliver high-quality service.