Client Advisor, Multi Site-Sunshine Coast

Amplifon Springboard; Nambour; On-site; AUD 55,000 - 65,000; Full time

Job summary

Attune Hearing is seeking a Client Advisor to serve as the primary contact for customers across Kawana, Nambour, Tewantin, and Caboolture clinics on Queensland's Sunshine Coast.

You will provide front-line administration, schedule appointments, answer phones, and support audiologists to ensure exceptional patient experiences and efficient clinic operations.

Qualifications

• Experience in allied health or high-volume customer service or sales.
• Strong computer literacy and data-entry accuracy.
• Willingness to assist patients with hearing devices; training provided.
• Exposure to Medicare/Private Health claims is advantageous; training available.
• Ability to build strong working relationships with audiologists.

Responsibilities

• Covering Kawana, Tewantin and Caboolture clinics.
• Operational support to clinic Audiologists, including administration (phones, appointments, customer service).
• Prioritize patient flow to drive optimal outcomes.
• Stock management.
• Liaise with internal and external stakeholders with empathy and high service levels.
• Data entry with attention to detail.

Skills

Allied health exposure

Customer service

Data entry

Medical claims experience

Relationship building

Hearing devices training

Tools

Data entry tools

Job description

Client Advisor, Multi Site-Sunshine Coast

Job ad reference: AMP/1947213

Location QLD - Kawana QLD - Nambour QLD - Tewantin QLD - Caboolture

Category Customer Service

Job type Full Time

About this role

Attune Hearing is Australia's largest private provider of Government funded hearing services with an international reputation for excellence in patient / client centered care. In 2014 Attune was the first and is still the only audiology company to be accredited against the National Safety and Quality in Health Service Standards.

Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers, and our communities. You work in a framework which rewards performance.

About the Role:

As a Client Advisor, you'll serve as the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.

What you will do

• Covering Kawana, Tewantin and Caboolture clinics
• Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service)
• Prioritize. Who we see and when we see them is critical to drive the best outcomes. You are key in organizing this success.
• Stock Management
• Liaise with internal (Audiologists) and external (clients, medical professionals) stakeholders whilst providing empathy and high levels of customer service.
• Data Entry. Attention to detail is key to ensuring smooth outcomes.

What you will bring:

• Proven experience in or exposure to allied health OR high volume customer service or sales. Our clinics are busy!
• Computer literacy with high levels of attention to detail and/or data entry.
• Ability or willingness to perform basic patient assistance with hearing devices (we will train you)
• Previous exposure to Medicare/Private Health claims is advantageous. If you don't have this experience we will train you.
• The ability to form excellent working relationships and support our Audiologists.