Client Advisor, Multi Site-Sunshine Coast

Amplifon; Nambour; On-site; AUD 60,000 - 75,000; Full time

Job summary

Attune Hearing on the Sunshine Coast is seeking a Client Advisor to be the primary contact for our customers across Kawana, Tewantin, and Caboolture clinics. You will ensure an excellent clinic experience from start to finish.

You will handle admin tasks, patient assistance training, stock management, data entry, and liaise with audiologists and external professionals to deliver high-quality service.

Qualifications

• Allied health experience or high-volume customer service experience.
• High attention to detail and proficient data entry.
• Willing to learn patient assistance with hearing devices.

Responsibilities

• Cover Kawana, Tewantin and Caboolture clinics.
• Support clinic Audiologists with admin tasks (answered calls, booked appointments, customer service).
• Prioritize appointments to drive best outcomes and organize scheduling.
• Stock management.
• Liaise with internal (Audiologists) and external clients and professionals with empathy and strong service.
• Accurate data entry and attention to detail.

Job description

Client Advisor, Multi Site-Sunshine Coast

Attune Hearing is Australia's largest private provider of Government funded hearing services with an international reputation for excellence in patient / client centered care. In 2014 Attune was the first and is still the only audiology company to be accredited against the National Safety and Quality in Health Service Standards.

Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers, and our communities. You work in a framework which rewards performance.

About the Role:

As a Client Advisor, you'll serve as the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.

What you will do

• Covering Kawana, Tewantin and Caboolture clinics
• Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service)
• Prioritize. Who we see and when we see them is critical to drive the best outcomes. You are key in organizing this success.
• Stock Management
• Liaise with internal (Audiologists) and external (clients, medical professionals) stakeholders whilst providing empathy and high levels of customer service.
• Data Entry. Attention to detail is key to ensuring smooth outcomes.

What you will bring:

• Proven experience in or exposure to allied health OR high volume customer service or sales. Our clinics are busy!
• Computer literacy with high levels of attention to detail and/or data entry.
• Ability or willingness to perform basic patient assistance with hearing devices (we will train you)
• Previous exposure to Medicare/Private Health claims is advantageous. If you don't have this experience we will train you.
• The ability to form excellent working relationships and support our Audiologists.