Client Advisor - Kingswood

Amplifon Springboard; Kingswood; On-site; AUD 52,000 - 68,000; Full time

Job summary

Attune Hearing seeks a Client Advisor to be the primary contact at our clinic, ensuring a superior patient experience from start to finish.

You will provide operational support to Audiologists, manage appointments, handle stock, and liaise with clients and healthcare professionals with empathy and accuracy.

Qualifications

• Proven experience in allied health or high-volume customer service or sales.
• Computer literacy with high levels of attention to detail and/or data entry.
• Ability or willingness to perform basic patient assistance with hearing devices (training provided).
• Experience with Medicare/Private Health claims is advantageous; training offered.

Responsibilities

• Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service).
• Organize patient flow and scheduling to drive best outcomes.
• Stock Management.
• Liaise with internal and external stakeholders while providing empathy and high levels of customer service.
• Data Entry; attention to detail for smooth outcomes.

Skills

Customer service

Data entry

Attention to detail

Computer literacy

Tools

Microsoft Office

Job description

Attune Hearing is Australia's largest private provider of Government funded hearing services with an international reputation for excellence in patient / client centered care. In 2014 Attune was the first and is still the only audiology company to be accredited against the National Safety and Quality in Health Service Standards.

Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers, and our communities. You work in a framework which rewards performance.

About the Role:

As a Client Advisor, you'll serve as the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.

What you will do

• Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service)
• Who we see and when we see them is critical to drive the best outcomes. You are key in organizing this success.
• Stock Management
• Liaise with internal (Audiologists) and external (clients, medical professionals) stakeholders whilst providing empathy and high levels of customer service.
• Data Entry. Attention to detail is key to ensuring smooth outcomes.

What you will bring:

• Proven experience in or exposure to allied health OR high volume customer service or sales. Our clinics are busy!
• Computer literacy with high levels of attention to detail and/or data entry.
• Ability or willingness to perform basic patient assistance with hearing devices (we will train you)
• Previous exposure to Medicare/Private Health claims is advantageous. If you don't have this experience, we will train you.
• The ability to form excellent working relationships and support our Audiologists.