Client Advisor - Kawana

Amplifon; Rockhampton Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Attune Hearing is Australia’s largest private provider of Government funded hearing services, delivering patient-centered care. The Client Advisor role is the primary contact at our clinic, ensuring a smooth and exceptional experience for every patient from arrival to follow-up.

You will support audiologists with administration, schedule appointments, handle customer service, manage stock, and liaise with clients and healthcare professionals. Training is provided.

Qualifications

• Experience in or exposure to allied health or high-volume customer service.
• Computer literacy with high attention to detail and data entry.
• Ability or willingness to assist patients with hearing devices (training provided).
• Exposure to Medicare/Private Health claims is advantageous; training available.

Responsibilities

• Administrative support to busy clinic Audiologists (phones, appointments, customer service).
• Organize patient flow to drive best outcomes for care delivery.
• Stock management and liaison with clients and healthcare professionals.
• Data entry with attention to detail to ensure smooth outcomes.

Skills

Allied health exp

High-volume service

Data entry

Medicare/Private claims

Job description

Attune Hearing is Australia's largest private provider of Government funded hearing services with an international reputation for excellence in patient / client centered care. In 2014 Attune was the first and is still the only audiology company to be accredited against the National Safety and Quality in Health Service Standards.

Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers, and our communities. You work in a framework which rewards performance.

About the Role:

As a Client Advisor, you'll serve as the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.

What you will do

• Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service)
• Who we see and when we see them is critical to drive the best outcomes. You are key in organizing this success.
• Stock Management
• Liaise with internal (Audiologists) and external (clients, medical professionals) stakeholders whilst providing empathy and high levels of customer service.
• Data Entry. Attention to detail is key to ensuring smooth outcomes.

What you will bring:

• Proven experience in or exposure to allied health OR high volume customer service or sales. Our clinics are busy!
• Computer literacy with high levels of attention to detail and/or data entry.
• Ability or willingness to perform basic patient assistance with hearing devices (we will train you)
• Previous exposure to Medicare/Private Health claims is advantageous. If you don't have this experience, we will train you.
• The ability to form excellent working relationships and support our Audiologists.