Client Care & Clinic Admin — Hearing Health Champion

Sonova; Toowoomba Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Base salary plus monthly bonuses

Salary packaging options

Employee discounts

Wellbeing Centre & EAP

LinkedIn Learning Platform

Job summary

Sonova's Toowoomba hearing clinic is seeking a Client Care Representative on a permanent full-time basis, Monday to Friday 8:30 am to 4:30 pm, to deliver exceptional front-desk administration and patient service.

You will schedule appointments, support clinicians, and help older clients manage their hearing health, with training provided and a supportive team at the forefront of hearing innovation.

Join a values-driven culture and grow with a global leader in hearing care.

Qualifications

• Prior experience in face-to-face customer service and administration.
• A passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and lots of energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and the best possible outcomes for both our clinic and our clients.
• An interest in learning about features and basic repair/maintenance of hearing aids.

Responsibilities

• Welcoming our clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for our clients.
• Providing administrative support to our Clinicians (Audiologists/Audiometrists).
• Efficiently managing the day-to-day operations of our clinics.
• Learning and competently using a range of software and applications.

Skills

Customer service

Administrative support

Job description

Sonova's Toowoomba hearing clinic is seeking a Client Care Representative on a permanent full-time basis, Monday to Friday 8:30 am to 4:30 pm, to deliver exceptional front-desk administration and patient service.

You will schedule appointments, support clinicians, and help older clients manage their hearing health, with training provided and a supportive team at the forefront of hearing innovation.

Join a values-driven culture and grow with a global leader in hearing care.