Claims Navigator — Guide Customers to Resolution

Youi Pty Ltd; Sunshine Coast Regional; Presencial; AUD 69.000 - 87.000; Tempo integral

Resumo da vaga

Youi Pty Ltd on the Sunshine Coast is seeking a Claims Advisor who thrives on helping people when plans go wrong. You’ll spend your days talking with customers, reviewing information, coordinating repairs and guiding claims from start to finish in-office at Sippy Downs.

The role emphasizes clear communication, careful decision making and building confidence in customers as you manage a diverse portfolio of claims. You’ll receive paid training and leadership support to grow in the role.

Qualificações

• Experience in customer service or a role requiring clear communication and good judgement.
• Ability to manage a portfolio of claims from start to finish.
• Strong organisational skills and attention to detail.

Responsabilidades

• Take ownership of claims once lodged and manage them through to resolution.
• Be the main contact for customers, repairers and assessors, keeping everyone updated.
• Review policy details and evidence to make fair, accurate decisions.
• Approve repairs, arrange hire cars, pay invoices and follow up on quotes.
• Keep detailed notes to ensure claims are clear and compliant.
• Guide customers through the claims process, especially when plans change.
• Balance empathy with policy guidelines while meeting deadlines.
• Contribute to a positive team culture and ongoing learning.

Conhecimentos

Customer service

Hospitality

Retail

Property administration

Descrição da vaga

Youi Pty Ltd on the Sunshine Coast is seeking a Claims Advisor who thrives on helping people when plans go wrong. You’ll spend your days talking with customers, reviewing information, coordinating repairs and guiding claims from start to finish in-office at Sippy Downs.

The role emphasizes clear communication, careful decision making and building confidence in customers as you manage a diverse portfolio of claims. You’ll receive paid training and leadership support to grow in the role.