Claims Care Navigator – Guide & Resolve for Customers

Youi Insurance; Sunshine Coast Regional; Presencial; AUD 69.000 - 87.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid training

Regular coaching

Incentives program

Annual leave 22 days

Employee wellbeing benefits

Resumo da vaga

Youi Insurance in Sippy Downs, Australia, is seeking a Claims Advisor who guides customers through the claims journey from lodgement to resolution.

You’ll spend your days speaking with customers, coordinating repairs and suppliers, and making fair, compliant decisions within policy guidelines. This full-time, in-office role offers training, support, and opportunities to grow within the team.

Qualificações

• Experience in customer service or similar roles.
• Ability to communicate clearly and explain next steps to customers.
• Ability to balance empathy with compliance and risk requirements.

Responsabilidades

• Take ownership of claims from lodgement to resolution.
• Be main contact for customers, repairers, and assessors.
• Manage a portfolio of claims across stages with structured workflows.
• Review policy details and evidence to make fair decisions.
• Approve repairs, arrange hire cars, pay invoices and follow up quotes.
• Keep detailed notes to ensure compliance.
• Explain steps to customers and guide the claim forward when stressed.
• Build knowledge of repairs, assessments and progress.

Conhecimentos

Communication skills

Problem solving

Customer service

Judgement

Descrição da vaga

Youi Insurance in Sippy Downs, Australia, is seeking a Claims Advisor who guides customers through the claims journey from lodgement to resolution.

You’ll spend your days speaking with customers, coordinating repairs and suppliers, and making fair, compliant decisions within policy guidelines. This full-time, in-office role offers training, support, and opportunities to grow within the team.