End-to-End Claims Advisor

Youi Insurance; Brisbane; On-site; AUD 69,000 - 87,000; Full time

Benefits offered by this job

Incentives

Annual leave 22 days

Wellbeing programs

Discounts on Youi insurance

Job summary

Youi Insurance in Chermside, Brisbane, is seeking a Claims Advisor to manage an end-to-end claims portfolio. You’ll be the primary contact for customers, repairers and assessors, guiding claims through structured workflows and decisions within guidelines.

This full-time role offers on-site work, with training and leadership support to help you grow. You’ll help customers get back on track after incidents and contribute to a high-standard claims process.

Qualifications

• Experience in roles where communication and good judgement matter.
• Ability to manage a portfolio of claims from start to finish.
• Comfort with learning and applying policy guidelines.

Responsibilities

• Take ownership of claims from lodging to resolution.
• Be the main point of contact for customers, repairers and assessors.
• Review policy details and evidence to make fair decisions.
• Coordinate repairs, hire cars and manage invoices and quotes.
• Maintain clear, compliant notes on each claim.
• Provide empathetic and informative support to customers.

Skills

Customer service

Communication

Problem solving

Decision making

Attention to detail

Job description

Youi Insurance in Chermside, Brisbane, is seeking a Claims Advisor to manage an end-to-end claims portfolio. You’ll be the primary contact for customers, repairers and assessors, guiding claims through structured workflows and decisions within guidelines.

This full-time role offers on-site work, with training and leadership support to help you grow. You’ll help customers get back on track after incidents and contribute to a high-standard claims process.