Claims Advisor — In-Office Growth & Training (Chermside)

Youi Insurance; Brisbane; On-site; AUD 69,000 - 87,000; Full time

Benefits offered by this job

Annual salary reviews and incentives

22 days annual leave

Volunteer leave

Wellbeing sessions

Discounted gym access

Youi insurance

Job summary

Youi Insurance is hiring a Claims Advisor in Chermside for a full-time, in-office role. You’ll manage a portfolio of claims from lodgement through resolution, while communicating with customers, repairers and assessors.

You’ll review policy details, approve repairs, arrange hire cars and keep meticulous notes to stay compliant. Training and coaching are provided, with opportunities for growth as you build expertise in repairs, assessments and claim progression.

Qualifications

• Experience in customer service or similar roles is preferred.
• Strong communication and problem-solving abilities.
• Ability to explain decisions clearly and maintain empathy.

Responsibilities

• Take ownership of claims from lodgement to resolution.
• Be main contact for customers, repairers and assessors.
• Review policy details and evidence to make fair decisions.
• Coordinate suppliers, arrange repairs and manage invoices.
• Keep detailed notes to ensure compliance and traceability.

Skills

Customer service

Problem solving

Communication

Attention to detail

Decision making

Empathy

Tools

CRM software

Policy management

Job description

Youi Insurance is hiring a Claims Advisor in Chermside for a full-time, in-office role. You’ll manage a portfolio of claims from lodgement through resolution, while communicating with customers, repairers and assessors.

You’ll review policy details, approve repairs, arrange hire cars and keep meticulous notes to stay compliant. Training and coaching are provided, with opportunities for growth as you build expertise in repairs, assessments and claim progression.