Claims Advisor

Suncorp Group; Newcastle; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Shine platform access

Hybrid working

Parental leave and flexible leave

Study support and learning

Referral bonus

Zusammenfassung

Suncorp Group is seeking a CTP Claims Advisor to join our Statutory Benefits team in Newcastle. You will manage a portfolio of motor vehicle injury claims, build rapport with customers, and provide timely updates while liaising with medical and allied health professionals.

In this role, you’ll gather information, support clients through challenging times, and ensure records meet regulatory requirements. A proactive, customer‑centred approach and strong communication are essential.

Qualifikationen

• Excellent customer service and communication skills.
• Experience in healthcare, medical reception, allied health or sales.
• Insurance or claims experience is desirable.
• Great phone manner and rapport-building with diverse customers.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Comfort with technology and learning new systems.
• Proactive, adaptable and collaborative approach.
• Genuine interest in building a career and helping people.

Aufgaben

• Manage day-to-day activities across a portfolio of claims.
• Build strong relationships with customers and provide regular updates throughout their claim.
• Liaise with internal and external stakeholders, including medical and allied health professionals.
• Gather and review information to make informed decisions around treatment and care.
• Support customers through what can be a challenging and vulnerable time.
• Maintain accurate records and meet legislative, regulatory and compliance requirements.

Kenntnisse

Customer service

Communication

Healthcare experience

Insurance/claims

Phone etiquette

Problem solving

Prioritization

Tech proficiency

Collaboration

Adaptability

Jobbeschreibung

Job Description

At Suncorp, we’re passionate about helping people when they need it most. We’re looking for CTP Claims Advisors to join our Statutory Benefits team, supporting customers who have been injured in a motor vehicle accident.

• Manage day-to-day activities across a portfolio of claims
• Build strong relationships with customers and provide regular updates throughout their claim
• Liaise with internal and external stakeholders, including medical and allied health professionals
• Gather and review information to make informed decisions around treatment and care
• Support customers through what can be a challenging and vulnerable time
• Maintain accurate records and meet legislative, regulatory and compliance requirements

What You’ll Bring

• Strong customer service experience and excellent communication skills
• Experience in healthcare, medical reception, allied health, general reception or sales will be highly regarded
• Previous insurance or claims experience is desirable, but not essential
• A great phone manner and ability to build rapport with a diverse range of customers
• Strong problem-solving and decision‑making skills
• The ability to manage competing priorities in a fast‑paced environment
• Confidence using technology and learning new systems
• A proactive, adaptable and collaborative approach
• Genuine interest in building a career and helping people

What You’ll Enjoy

• Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you
• Opportunity to receive performance‑based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave

Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.