Senior Large-Loss Home Claims Advisor

Youi Pty Ltd; Sunshine Coast Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary reviews

22 days annual leave

Volunteer leave

Wellbeing sessions

Discounted gym access

Youi insurance

Job summary

Youi Pty Ltd in Sippy Downs, Sunshine Coast, is seeking an experienced Large Loss Claims specialist to manage complex building and contents claims, guiding customers through the process with empathy. You will review assessor reports, apply policy, coordinate repairs and temporary accommodation, and work with assessors, builders and suppliers to keep claims moving.

This full-time in-office role rewards accuracy, clear communication and the ability to handle multiple claims at different stages,

Qualifications

• Experience managing building and contents insurance claims.
• Confidence managing a portfolio of claims at different stages.
• Strong understanding of policy interpretation and claims processes.
• Experience working with assessors, builders or repairers.
• High attention to detail with strong written and verbal communication.
• Confidence using claims systems and managing competing priorities.

Responsibilities

• Manage a portfolio of large loss building and contents claims.
• Review assessor and builder reports and apply policy to determine coverage decisions.
• Guide customers through the claims process when their home has been seriously damaged or destroyed.
• Coordinate repairs, inspections and temporary accommodation arrangements.
• Work closely with assessors, builders and suppliers to keep claims progressing.
• Maintain clear documentation while prioritising multiple claims at different stages.

Skills

Claims management

Policy interpretation

Communication

Detail orientation

Job description

Youi Pty Ltd in Sippy Downs, Sunshine Coast, is seeking an experienced Large Loss Claims specialist to manage complex building and contents claims, guiding customers through the process with empathy. You will review assessor reports, apply policy, coordinate repairs and temporary accommodation, and work with assessors, builders and suppliers to keep claims moving.

This full-time in-office role rewards accuracy, clear communication and the ability to handle multiple claims at different stages,