Claims Advisor: End-to-End Support & Growth

Youi Insurance; Sunshine Coast Regional; Presencial; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Annual leave

Volunteer leave

Wellbeing sessions

Gym discounts

Skin checks

Descripción de la vacante

You’ll love this role if you’re the person people turn to when they need answers. As a Claims Advisor at Youi Insurance on the Sunshine Coast, you’ll help customers when life doesn’t go to plan and guide them through the process.

You’ll own a portfolio of claims from start to finish, speak with customers, review information, coordinate repairs and suppliers, and make fair, compliant decisions within guidelines.

We provide paid training and ongoing coaching from day one.

Formación

• Experience in customer-facing roles or service environments.
• Strong communication and judgement under pressure.
• Ability to manage a claims portfolio from start to finish.
• Comfort with reviewing information and making fair, compliant decisions within guidelines.

Responsabilidades

• Take ownership of claims from lodged to resolution.
• Be the main contact for customers, repairers and assessors; keep all parties updated.
• Manage a portfolio of claims at different stages with structured workflows.
• Review policy details and evidence to make fair, accurate decisions.

Conocimientos

Customer service

Communication

Problem solving

Decision making

Empathy

Descripción del empleo

You’ll love this role if you’re the person people turn to when they need answers. As a Claims Advisor at Youi Insurance on the Sunshine Coast, you’ll help customers when life doesn’t go to plan and guide them through the process.

You’ll own a portfolio of claims from start to finish, speak with customers, review information, coordinate repairs and suppliers, and make fair, compliant decisions within guidelines.

We provide paid training and ongoing coaching from day one.