End-to-End Insurance Claims Specialist

Youi Pty Ltd; Brisbane; Presencial; AUD 69.000 - 87.000; Jornada completa

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Parking options available

Descripción de la vacante

Youi Pty Ltd in Chermside, Brisbane, is hiring a Claims Advisor to support customers when life doesn’t go to plan. You will manage a portfolio of claims from start to finish, speak with customers, coordinate repairs and guide them through the process in a busy, supportive environment.

The role is full-time, based in-office, with paid training and coaching from day one. Expect to handle diverse claims, explain decisions clearly and maintain detailed notes while delivering compassionate service.

Formación

• Experience in customer service or related roles
• Strong communication, problem-solving and judgement in uncertain situations
• Ability to manage claims from start to finish and interact with customers, repairers and assessors

Responsabilidades

• Take ownership of claims from lodging to resolution
• Be main point of contact for customers, repairers and assessors
• Manage a portfolio of claims, review policy details and evidence to make fair decisions
• Coordinate repairs, arrange hire cars, pay invoices and follow up quotes

Descripción del empleo

Youi Pty Ltd in Chermside, Brisbane, is hiring a Claims Advisor to support customers when life doesn’t go to plan. You will manage a portfolio of claims from start to finish, speak with customers, coordinate repairs and guide them through the process in a busy, supportive environment.

The role is full-time, based in-office, with paid training and coaching from day one. Expect to handle diverse claims, explain decisions clearly and maintain detailed notes while delivering compassionate service.