Change Lead – Digital Transformation & CX Excellence

Reo Recruitment; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Reo Recruitment in Sydney is seeking an experienced leader to spearhead end-to-end ANZ organisational change and adoption. You will drive transformation across digital customer experience, products, claims, policy servicing, and associated business operations.

This contract-or-permanent role focuses on delivering measurable improvements through change management, process automation, and cross-functional collaboration with stakeholders across Australia and New Zealand.

Responsibilities

• Lead end-to-end ANZ organisational change and adoption across digital customer experience, products, claims, policy servicing, process automation and business operations.
• Drive transformation through process automation and improvements across cross-functional business operations.

Job description

Reo Recruitment in Sydney is seeking an experienced leader to spearhead end-to-end ANZ organisational change and adoption. You will drive transformation across digital customer experience, products, claims, policy servicing, and associated business operations.

This contract-or-permanent role focuses on delivering measurable improvements through change management, process automation, and cross-functional collaboration with stakeholders across Australia and New Zealand.