Delivery Lead — Digital, CX & CRM

Digitas Australia; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Publicis benefits

Global AI Platform Marcel

Learning & development programs

Career Conversations

Job summary

Digitas Australia is seeking a Delivery Lead (Digital, CX & CRM) to oversee major digital, customer experience and CRM programs. You will partner with senior clients and internal teams to ensure strategic delivery, excellence, and profitability across complex initiatives.

This senior role requires strong leadership, cross-disciplinary collaboration, and a proven track record in delivering large-scale digital programs with impactful customer experiences.

Qualifications

• 7+ years' experience leading digital delivery, CRM delivery, customer experience or program delivery initiatives.
• Experience managing complex programs across multiple disciplines including creative, strategy, technology and data.
• Strong commercial ownership across budgets, forecasting, resource management and profitability.
• Proven success delivering large-scale digital programs and managing senior stakeholders.
• Strong knowledge of project management methodologies and tools such as Jira, Asana, Workbook or similar platforms.
• A passion for mentoring teams, improving delivery capability and driving innovation.

Responsibilities

• Leading the delivery of complex digital, CRM, content, customer experience and always-on marketing programs across major accounts.
• Building trusted relationships with senior clients and becoming a key advisor on delivery strategy, planning and execution.
• Partnering with Client Service, Creative, Technology and Intelligence teams to bring briefs to life and deliver exceptional customer experiences.
• Managing scope, budgets, forecasting, resourcing and profitability while ensuring projects are delivered to a high standard.
• Leading workshops, discovery sessions and planning activities that create clarity, alignment and momentum.
• Coaching Digital Producers and delivery team members while driving continuous improvement and AI-enabled ways of working.

Skills

Delivery leadership

CRM delivery

Digital delivery

Stakeholder management

Project management

Tools

Jira

Asana

Workbook

Job description

Digitas Australia is seeking a Delivery Lead (Digital, CX & CRM) to oversee major digital, customer experience and CRM programs. You will partner with senior clients and internal teams to ensure strategic delivery, excellence, and profitability across complex initiatives.

This senior role requires strong leadership, cross-disciplinary collaboration, and a proven track record in delivering large-scale digital programs with impactful customer experiences.