Senior Change Advisor – Digital Transformation Lead

NSW Department of Customer Service; Sydney; On-site; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service is seeking a Senior Change Advisor to lead organisational change for a major digital transformation. You will drive stakeholder engagement, develop communication and training plans, and oversee readiness activities to ensure successful adoption across the program.

In this role you’ll partner with cross-functional teams and senior leaders, manage risks and reporting, and help realise sustainable business outcomes through effective change management practices.

Qualifications

• Be NSW resident or willing to relocate.
• Temporary role: valid work rights for full duration.

Responsibilities

• Planning and delivering change management activities that prepare impacted stakeholders for transition, minimise disruption and maximise adoption of new digital solutions.
• Lead the development and implementation of change management strategies and plans.
• Undertake stakeholder and change impact assessments to identify impacts, risks and adoption requirements.
• Develop and deliver communication, engagement and business readiness plans aligned to program milestones.
• Design and coordinate stakeholder engagement activities, workshops and consultation sessions.
• Work closely with project teams to embed change management activities within project delivery plans.
• Develop training and learning approaches that support successful adoption of new digital tools and processes.
• Monitor organisational readiness and adoption metrics and recommend intervention strategies where required.
• Identify and manage change-related risks, issues and dependencies across the program.
• Prepare executive-level reporting, briefing materials and presentations for governance forums and senior stakeholders.
• Support transition and go-live activities to ensure sustainable business outcomes and benefits realisation.

Skills

Proven experience delivering change mg

Experience supporting system impl.

Strong understanding of change mgmt.

Influence and engage senior stakeh

Developing comms and training

Stakeholder management & facilitation

Analytical and problem solving

Excellent written/verbal comms

Job description

NSW Department of Customer Service is seeking a Senior Change Advisor to lead organisational change for a major digital transformation. You will drive stakeholder engagement, develop communication and training plans, and oversee readiness activities to ensure successful adoption across the program.

In this role you’ll partner with cross-functional teams and senior leaders, manage risks and reporting, and help realise sustainable business outcomes through effective change management practices.